1. About This Policy

Acland Grange SRS ("we", "us", or "our") is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Information provided through our contact form or enquiry submissions
• Details about your care needs or the needs of a family member
• Information required to assess eligibility for our services
• Feedback and correspondence you send to us

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide information about our services
• To assess your eligibility for residency or care services
• To provide and manage our residential and support services
• To communicate important updates about our services
• To comply with our legal and regulatory obligations
• To improve our services and website functionality

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

• Healthcare providers involved in your care (with your consent)
• Government agencies as required by law (e.g., NDIS, aged care regulators)
• Professional advisers such as lawyers and accountants
• Service providers who assist us in operating our business (under strict confidentiality agreements)

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical security measures, secure electronic storage, and staff training on privacy obligations. However, no data transmission over the internet can be guaranteed to be completely secure.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information (subject to legal requirements)
• Opt out of receiving marketing communications
• Make a complaint about how we handle your information

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings. We do not use cookies to collect personally identifiable information without your consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us: